If you use SugarCRM, you know how important it is to make sure all customer interactions live in it. If an email exchange isn’t included in a contact view, you might find yourself in a tough situation. Ever sent someone an upsell message and then discovered they had been dealing with bugs all day? Ever tried to help someone with a bug and discovered that they were in delicate negotiations with sales? Your customer support ticketing system and CRM systems have to talk.
That’s why today we’re proud to show off our new SugarCRM service hook. Once activated, any UserVoice interactions are synched to Sugar. With Inspector, which we launched on Tuesday, you can see any SugarCRM activity directly within UserVoice. Never again be without your data trail. Check it out below.
Find out how to activate this feature in our knowledge base.
Want to build your own integration like this?
Check out UserVoice service hooks, an easy, powerful way for you to build connections between UserVoice data and your own app.
Enjoy, and please let us know what you think!
Community Manager, UserVoice
PS – do you use Salesforce instead of Sugar? Don't worry, we've got an integration for Salesforce, too!