Update: We have video from our Fireside Chat. If we didn't answer your question, let us know in the comments!
Today I’m pleased to announce our second round of funding; one million dollars lead by prior investor Baseline Ventures with WTI, TAG, Tekton Ventures, Dharmesh Shah, Mike Davidson, Peter Lehrman, Shan Mehta, Aayush Phumbhra, and Reza Hussein. You can find the details on Techcrunch.
The why is very simple. We launched our new Helpdesk product in March of this year and the early numbers were quite clear: you love it, and you’re using it a lot. With the right product in place it was the right time to raise money to grow the team so we can spread the word and continue improving the product. We’ve hired several people in the last few weeks (more on that soon) and are building out our new Raleigh, North Carolina office. (If you’re interested in working for us, we’re hiring in both locations!)
You may be wondering how we’ll be spending this money, how we plan on evolving our product, or why we raised the amount that we did. I’d like to answer all your questions, so I’m inviting you to join me for a Fireside Chat on Monday (the 21st) at 8:30am PDT. I’d love it if you’d stop by…I want to make sure you’re as excited as we are about the direction we’re moving in. Join me on Ustream at the above time.
It’s thanks to your feedback, support, and enthusiasm for your customers that we’re at this point. Thank you. We can’t wait to kick off 2012 with you.