Richard White,
November 19, 2009 – 6:21 pm
Hi there! Rich, UserVoice Founder & CEO here, and I’d like to take *you* out for a drink.
No, no it’s not like that *that*. It’s that I’ve finally managed to get out of the office and to be honest… it’s a bit lonely. To remedy that I’ve hatched a plan to combine two of my favorite things: you, our customers (big and small; old, new and future), and free beer (I’ll have a Hefeweizen please).
Here are the stops I’m making on this current tour:
NYC
Where: Cornerstone Tavern
961 2nd Ave
(between 50th St & 51st St)
New York, NY 10022
(212) 888-7403
When: Tomorrow! Friday November 20.
Time: 6 PM
RSVP
London
Where: Bar TBD
Date: Sunday November 22.
Time: 19:00
RSVP
Oslo
Where: Bar TBD
Date: Thursday November 26.
Time: 19:00
RSVP
If you can’t make it to the pub, drop me message me on Twitter (@rrwhite) and maybe we can find another time to meet up.
Don’t see your city here? How about you add it to our newly minted Bar Tour Forum and we’ll hope to see you out there,
Rich(ard) White
danielkan,
November 9, 2009 – 2:23 pm
Today, UserVoice experienced an outage at 12:22 PM PT that has disrupted service to all of our accounts. During a routine maintenance, our provider had an IO bandwidth error which brought down our system. Unfortunately, the problem was out of our hands, but has been resolved thanks to some diligent work by our server provider.
More information regarding the problem is available here: http://engineyard.wordpress.com/2009/11/09/ey04-io-bandwidth-issue/.
I want to apologize for our down time but more so I want to make sure we’re learning from this experience and improving the service. More on that in a bit.
UPDATE: We’re working on some improvements to the feedback tab widget that will ensure that our service interruptions don’t affect your page loads. We hope to have these improvements out later on today but they will require you to change your embed code. You can vote for this issue here (http://uservoice.com/a/vHVF6) and you’ll be updated when it goes out (we’ll also blog/tweet about it as well when it’s ready).
Thanks for your patience,
Richard White, CEO
danielkan,
October 30, 2009 – 4:58 pm
There will be an emergency down time affecting all UserVoice accounts tonight, Friday October 30th, at 11:00PDT. This unfortunately is out of our control, as our hosting provider needs to swap out a failed drive on their shelf. The outage should only be around 15-30 minutes.
Full details of this issue are available in the email below which we received from EngineYard.
We apologize for any inconvenience. Further information will be available here: http://engineyard.wordpress.com.
Thank you for your understanding,
The UserVoice Team
Date: Thu, Oct 29, 2009 at 6:16 PM
Subject: Emergency Shelf Replacement
There will be emergency maintenance scheduled tomorrrow Friday Oct 30th at 11:00PM PDT. Our monitoring alerted us of a failed drive in one of the disk raidsets on the shelf. The shelf has an older backplane version that may cause a cascading array failure if we swap out the drive and rebuild the degraded raid array. To reduce the risk of data loss on this system the shelf must be swapped tonight and the affected raidsets parity rebuilt.
During the raidset rebuild which will be a few hours, I/O performance may be affected. During the swap, slices on the shelf will have their IO frozen and automatically resumed once the swap is complete. The frozen IO (outage) should last 15-30 minutes but we will set a maintenance window of 1 hour.
Regards,
Cluster Engineering
danielkan,
September 8, 2009 – 4:07 pm
Help us congratulate Peter, who represented the City of Santa Cruz at Gov 2.0 today and won the opportunity to present again tomorrow at the Gov 2.0 Summit!
If you didin’t already know, the City of Santa Cruz is solving its budget crisis by asking its citizens for help. Using a UserVoice forum and opening up the books, they have developed a plan and are on their way to getting out of the red. All of this was made possible by the community with the people suggesting and vetting ideas.
The City of Santa Cruz is also entered in the Forrester Groundswell award for impacting society for the better. Vote for them by clicking on their stars at the bottom of the page here: http://bit.ly/gkEd7.
Peter, all of UserVoice thanks you for making the community better!
- Daniel
