Today, UserVoice experienced an outage at 12:22 PM PT that has disrupted service to all of our accounts. During a routine maintenance, our provider had an IO bandwidth error which brought down our system. Unfortunately, the problem was out of our hands, but has been resolved thanks to some diligent work by our server provider.
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There will be an emergency down time affecting all UserVoice accounts tonight, Friday October 30th, at 11:00PDT. This unfortunately is out of our control, as our hosting provider needs to swap out a failed drive on their shelf. The outage should only be around 15-30 minutes.
Full details of this issue are available in the [...]
UPDATE 2/25 – We pushed out a new release yesterday and so far it’s made a massive improvement in load times. We’ve also fixed and re-enabled emails. There are a few more patches coming down the pike for performance but we’re mostly out of the woods. Thanks for your patience and understanding.
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We deployed a few changes to UserVoice this morning that resulted in a couple of hiccups in our service. Sorry about that! We’re still actively developing into a better service, and we appreciate you joining us on our beta travels. Check back soon for announcements of a highly anticipated feature or two.
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