The last 48 hours have been quite a whirlwind adventure traveling to Tokyo with Dave McClure and the fine folks at Geeks On A Plane.
Geeks On A Plane leverages the combined cross border networks of Dave McClure, Founders Fund and Web2Asia to offer attendees an opportunity to accelerate the process of meeting and connecting with [...]
Last week, we raised the issue of company-initiated conversations and how essential it is to have companies involved up front when it comes to customer feedback.
Since launching UserVoice last year (April 17th), we’ve intentionally aimed our service at appealing to business owners. We feel that by empowering companies first, users [...]
Last Tuesday, 37Signals initiated a heated debate over Get Satisfaction and its people-powered customer service. Days later, Jason Fried provided a follow up post digging deeper into his concerns. Thor & Lane are friends, so it was alarming to see such outcry. No one likes being in the hot seat, but even so, had 37signals [...]
Every once in a while, something takes you off guard. Take T-Shirts for instance. Rich & I thought we should get some shirts together for UserVoice, so I asked my friend Alex Hillman where he got his shirts made for IndyHall.
He said to call ChoiceShirts, where you could customize your own design and [...]
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