As community managers, startup founders, product managers, support staff and the like, we hear about it when we screw up. In fact, we probably hear about it more than we hear about our success. That’s healthy – we need to always be checking ourselves to make sure we’re doing our best to serve our customers.
Most of the time when we find out that we screwed up, it’s relatively easy to fix. Reboot a down server, accept a returned item, clarify some confusing instructions…these are all low effort for us to solve. Sometimes we screw up big, though. This is the true test of our commitment ...
As community managers, startup founders, product managers, support staff and the like, we hear about it when we screw up. In fact, we probably hear about it more than we hear about our success. That’s healthy – we need to always be checking ourselves to make sure we’re doing our best to serve our customers.
Most of the time when we find out that we screwed up, it’s relatively easy to fix. Reboot a down server, accept a returned item, clarify some confusing instructions…these are all low effort for us to solve. Sometimes we screw up big, though. This is the true test of our ...
Here are a few of the code changes that happened this week that might have some value to you.
Admin Console:
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[new] Added "FAQ" link to the brand-new UserVoice Knowledge Base: http://support.uservoice.com/forums
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[new] Added "Bulk Upload Ideas" option to forum actions dropdown
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[fixed] Fixed "Bulk Export" option when deleting an account
And that's the week that was. If you have any questions, comments, or concerns, you can always reach me at the email address below.
UserVoice experienced two short periods of downtime (35 minutes and 5 minutes) last night. The product should currently be working as expected and our team has been hard at work hunting down and eliminating the cause of this downtime since last night. We'll crush this thing so it won't happen again.
I will post updates here as I have them. If you are experiencing any slowness or downtime issues with your UserVoice forum, please let me know so our team can look into it.
Thanks for your understanding.
Hey UserVoicers,
One of the biggest concerns we hear from people considering UserVoice is how much work it will be. Transitioning from their current system, integrating us in their web properties, maintaining the forum, encouraging engagement…is it all worth it?
Today Passpack, “the first online password manager”, announced that they had opened a UserVoice forum. I dropped Passpack President, Tara Kelly, a line to find out more about their transition. I think they’re a great example of how to successfully move to UserVoice for your feedback collection.
Moving To Increase Engagement
...
We've resolved the issues with our mail server and are currently putting further redundancies in place to ensure this doesn't happen again. New content notification emails to admins and signup/welcome emails to customers sent since last night may not have arrived. We're doing what we can to try to deliver these, and we'll post here once we have more clarity on what we can recover.
If you have any questions or concerns you're welcome to email me at the address below or contact me via the channels mentioned here: ...
We're currently experiencing email notification problems - investigating now and will update here as soon as we have more information. Thanks for your patience.
-Evan Hamilton
Community Manager
evan at uservoice dot com
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Hey UserVoicers,
I’ve only been here a week and I’m already impressed with how quickly this team builds and implements improvements. Here are the new treats you’ll be seeing in your UserVoice admin interface starting today.
Merged Ideas In History
As part of our continuing push to make the Idea History tab a more useful trail of activity we’ve added Merges as a History item. Any time you merge ideas, the fact that they’ve been merged will show up in the History tab. More information means you can do your job better!
Forums Can Now Have Unlimited Votes
Let me preface – part of the strength ...
Hello UserVoicers,
I started last week with a walk through the sunny streets of San Francisco (yes, it’s sunny here sometimes), up 5 stories, and through the door of the UserVoice office. My name is Evan Hamilton, and I’m your new Community Manager. Hi.
Many of you probably are Community Managers. For those who aren’t, here’s a description I like from Connie Bensen: “A community manager is the voice of the company externally and the voice of the customers internally”. I’m an incredibly lucky Community Manager, because I get to work for UserVoice; this company and product are all about ...
