Understanding Your Customers

Geeking out about understanding your customers, making them happy, and profiting from it.

New: Karma, custom link colors, enhanced crowdsourced moderation and more

in New Features by Joshua Rudd

Today we’re making a few minor changes and improvements to our Feedback Sites and Admin Console: user karma, custom link colors, enhanced crowdsourced moderation and some other Admin Console improvements.

My karma ate your activity and idea scores

Over the last year we’ve gotten a lot of questions about how users’ activity and idea scores are calculated, as well as confusion about the difference between the two. As many admins have noticed, we’ve combined these scores in the Admin Console and called them “Karma”. Today we’re also combining these on the Feedback Site.

Karma scores are ...

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Routine Maintenance – Friday, April 23, 2010.

in Notices by Richard White

This Friday, April 23, 2010, UserVoice sites will be undergoing some routine maintenance. At 8:00 pm Pacific, we will be taking down our servers in order to clean out some of the cobwebs. This maintenance should take less than 30 minutes.

Sorry for the inconvenience, and thanks for your support while we revamp our system to allow us to provide the highest quality service.

Feel free to follow us on Twitter (@UserVoice) for updates.

New: Contact Form with Multiple Subjects

in New Features by Joshua Rudd

Today we are releasing a new, multi-part feature available for all UserVoice plans (including free).

First, we are replacing all links to Contact Us email addresses on feedback sites with a contact form. Now, when end-users click on “Contact Us” in the sidebar or footer, they will see a form to send you a message directly, without revealing your email address. This is the same contact form that is available within our widget as well.

Second, you can now (optionally) create multiple subjects for the contact form. Each subject can have a separate destination email address, helping you direct ...

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2010-04-05 Changelog

in Changelog by Daniel Kan

Hello again! We're going to start using this space again to post system status messages and weekly changelogs.

  • [Enhancement] Started using status.uservoice.com again to post changelogs and system status messages
  • [Enhancement] Updated Moderation Tools settings page to explain that admins don't get filtered
  • [Enhancement] GZIP our assets (performance tuning)
  • [Enhancement] Ability to remove an idea's status in the Admin Console
  • [EnhancementUpdated our Italian & Norwegian translations

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