Understanding Your Customers

Geeking out about understanding your customers, making them happy, and profiting from it.

[RESOLVED] We’re currently experiencing database trouble

in Notices by Joshua Rudd

Hello all, we’re currently experiencing a high load of traffic and some unexpected database connectivity issues. Our engineers are working on bringing everything back up and making sure this doesn’t happen again.

Sorry for the inconvenience, and thank you for your patience! You can follow us at @UserVoice for updates.

[UPDATE - 2:38 PST]

We had to take down our site for about 10 minutes to perform some emergency maintenance. Everything is back up and running now, but we will continue to closely monitor the database in case any issues arise. If you have any questions, feel free to contact us ...

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UserVoice Now Available Through Google Apps Marketplace

in New Features by Richard White

Yesterday, Google announced its Google Apps Marketplace and UserVoice’s plugin into Google Apps. Today, we wanted to give you all a little overview of what the integration looks like.

Here are just a few of the benefits:

  • Quick installation of UserVoice
  • Automatic Single Sign On through Google’s universal navigation
  • Centralized administration

UserVoice in Google's universal navigation

The new integration now allows Google Apps customers to quickly implement UserVoice for their sites. Previously, admins had to set up Single Sign On through programing a short line of JavaScript. Now, simply by signing up through Google Apps, ...

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New Admin Console!

in New Features by Joshua Rudd

[UPDATE] We’ve now pushed this live for all users! [/UPDATE]

Today we are excited to announce the impending release of our new Admin Console! This has been a labor of love over the last several months, and we want to thank our users who have provided invaluable feedback – much of which has been included in this release.

Starting today, when you log into the existing admin console, you will see a link allowing you to test-drive the new interface and features. In the coming weeks, once we’ve completed some migrations, we will roll everyone over to the new console and retire the old one.

...

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