Today is April 17th. A year ago, at noon o’ clock – UserVoice opened it’s doors to the world. I remember sitting at my desk in Wausau, Wisconsin thinking, “Wow! We’re really doing it!”
Five companies signed up the first day.
Not exactly the big bang of growth we had hoped, but at least we [...]
Seeking a kick-ass designer to create an amazing user experience for our customers and their users. It will be your responsibility to make user feedback an enjoyable process, designing and supporting some of the largest most recognizable brands in the world – and some that aren’t so much! We need sexy and usable user interfaces, [...]
Last week, we raised the issue of company-initiated conversations and how essential it is to have companies involved up front when it comes to customer feedback.
Since launching UserVoice last year (April 17th), we’ve intentionally aimed our service at appealing to business owners. We feel that by empowering companies first, users [...]
Last Tuesday, 37Signals initiated a heated debate over Get Satisfaction and its people-powered customer service. Days later, Jason Fried provided a follow up post digging deeper into his concerns. Thor & Lane are friends, so it was alarming to see such outcry. No one likes being in the hot seat, but even so, had 37signals [...]
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