Today, UserVoice experienced an outage at 12:22 PM PT that has disrupted service to all of our accounts. During a routine maintenance, our provider had an IO bandwidth error which brought down our system. Unfortunately, the problem was out of our hands, but has been resolved thanks to some diligent work by our server provider.

More information regarding the problem is available here: http://engineyard.wordpress.com/2009/11/09/ey04-io-bandwidth-issue/.

I want to apologize for our down time but more so I want to make sure we’re learning from this experience and improving the service. More on that in a bit.

UPDATE: We’re working on some improvements to the feedback tab widget that will ensure that our service interruptions don’t affect your page loads. We hope to have these improvements out later on today but they will require you to change your embed code. You can vote for this issue here (http://uservoice.com/a/vHVF6) and you’ll be updated when it goes out (we’ll also blog/tweet about it as well when it’s ready).

Thanks for your patience,

Richard White, CEO