UserVoice Blog

Keep In Touch (updated)

Great conversations require two-way communication. It always feels good to know you’ve been heard, even better to know you’ve been understood. We want to make it easier for Admins to keep a pulse on their communities, and for feedback providers to know if their voice is being heard. So, to create a more “real-time” conversation we have added a feature that allows both Admins and supporters to receive live-update email notifications for new comments, status changes, and admin responses. Now, it’s even easier to take action and keep in touch with status updates, new ideas and comments as quickly as they are created.

UPDATE: We have received a few comments, twitters, and emails from people who were not very happy about the sudden increase in email caused by this new feature. Our goal was to improve communication and help people feel more connected to any progress on their feedback. But, we definitely understand how multiple emails in one day can feel like a bit much. After digging in a little deeper, we discovered that live-updates from user comments are generating the most additional emails, and are most likely to be undesired as live-updates for some users. Specifically, there are twice as many comments as status updates, and four times as many comments as admin responses.

We really appreciate the feedback, and have adjusted the feature in response. Now, there are two separate settings for live-updates: comments (which are now off by default), and status changes and admin responses (which are on by default). As before, these settings can be changed anytime from your settings or from the emails themselves.

(NOTE: Links in previous emails no longer work.)

If you’d like to adjust your notification settings, here’s how to access your preferences:

  • Login to uservoice.
  • Click on “Settings” beside your Account Name.
  • Toggle the checkbox for “receive live status changes, admin responses?”
  • Toggle the checkbox for “receive comment updates?”
    notifications1

You can also update these settings from the bottom of every email:
notifications-1
Have suggestions about how we can improve our communication? We’d love to hear from you.

This entry was written by thomasknoll, posted on June 1, 2009 at 5:28 pm, filed under Features and tagged , , . Bookmark the permalink. Follow any comments here with the RSS feed for this post. Post a comment or leave a trackback: Trackback URL.
  • CAFranklin
    This would be great if it worked, but it doesn't. I am getting a box full of notifications on how much the Mafia wars game on Yahoo doesn't work, & there is no way to turn them off. When I click on the "Settings" link under my name, it reloads the page. I can change my password, but that's it.

    There is no way to turn off these messages.
  • Mmmmm.... no good. =( Can you drop me an email--support[at]uservoice.com--with a little more detail about your account so I can track this down for you?
  • AK
    stop spamming me
  • We definitely don't want to spam you. At the bottom (and currently, also the top) of every email is a place to turn off your notifications. If you are having issues, please contact us at support [at] uservoice.com
  • Russell Greenwood
    I'm not really sure if turning this on by default was such a fantastic move.
  • Adam
    I think this was a great idea. Thank you so much for improving your product.
  • mio
    Off-topic: how can I help you with Russian localization?
  • AIN is maintained by Real Estate investor/professionals for the benefit of investors in USA and abroad. It dedicated to learning and sharing successful Real Estate Investment Techniques through education and personal interaction of its participants.
  • Hey, cool idea, but I'm the key admin of my site and I'm getting a full inbox from actions that I've taken! I'm keen to hear about what others have added to the page, but I don't need to be told what I've just done!
  • It is really nice if it works.. But sadly.. It really don't work for me..
  • Type your comment here.I am Looking For APP. that could be send Pic.,Longer tweet . Video same time ,Anyone Can Help ,We R Behind th Filltring od Ir GOV #IranElection
  • DamnClever
    I love the updates - what I don't like is that you are starting to write "DECLINED" on everything. There are several things missing (including some gui design flaws)
  • Having notifications on has to be one of the most annoying features on the whole internet.
  • Tim
    One of the biggest problems with email marketing is that people are just so quick to hit the spam button. I was reading a report just the other day that said people only respond and take action on 1 out of every 12 million spam emails. That is a pretty poor conversion rate for any advertising medium.

    Either way, I think you are in the clear so long as you have the proper links and credits in place so that people can opt out of further communications.

    Tim
    Real Estate License
  • Great advice! I need to diversify my “streams” outside of real estate. Property investing is what we know best, but the more stream of income the better.
  • thanks for the updates. i think there should b good conversation required for two way communication
  • In my personal time of uservoice it has been really easy use. Really neat service IMO.
  • I am getting a box full of notifications on how much the Mafia wars game on Yahoo doesn't work, & there is no way to turn them off. When I click on the "Settings" link under my name, it reloads the page. I can change my password, but that's it.
  • I think this was a cool idea. But It really don't work for me.
  • Thanks for the updates. I think it's a very clever marketing advice
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